Your privacy is our priority. This document clearly explains how cici4d collects, uses, stores, and protects your personal data as a member of our gaming platform in Malaysia.
Cici4d ("we", "Platform") cares about the privacy of every member who uses our online gaming platform in Malaysia. This Privacy Policy is provided to transparently explain how we handle your personal information — from the moment you register an account to the moment you close it.
We understand that your trust depends on how we manage your personal data. That is why cici4d operates according to the following principles across all data processing activities:
This Privacy Policy applies to all personal information collected through the cici4d website, email communications, live support chat, and any other interactions between you and the cici4d platform.
Depending on how you interact with the cici4d platform, we may collect the following categories of data:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad or passport number | Mandatory (KYC) |
| Contact Data | Email address, phone number, mailing address | Mandatory |
| Financial Data | Bank account number, bank name, deposit and withdrawal records | Mandatory |
| Technical Data | IP address, browser type, operating system, device ID | Automatic |
| Usage Data | Game history, betting records, session duration, in-platform clicks | Automatic |
| Communication Data | Support chat logs, email content sent to cici4d | Where applicable |
Cici4d does not intentionally collect or process sensitive data such as health information, religious beliefs, or political affiliations. If you voluntarily disclose such information through any communication channel, we will limit its use strictly to the purpose you specified.
Your personal data is collected through the following channels:
You are responsible for ensuring that all personal information provided to cici4d is accurate and up to date. Providing false or misleading information may result in account suspension and rejection of withdrawal requests. Please update your profile if any of your personal details change.
Cici4d uses your personal data responsibly and only for legitimate purposes. Each processing purpose is directly tied to delivering the services you use:
Cici4d will not use your data for any purpose not stated in this Privacy Policy without first obtaining your separate consent.
The processing of your personal data by cici4d is carried out on a valid legal basis. Depending on the type of data and purpose of processing, the applicable basis is:
Cici4d does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, in certain specific situations, your data may be shared with the following parties:
The security of your personal data is a responsibility we take seriously. cici4d invests in industry-grade security infrastructure to ensure your information is always protected against unauthorized access, disclosure, or modification.
Cici4d conducts regular penetration testing and security audits by certified independent cybersecurity firms. Any vulnerabilities identified are addressed promptly in accordance with our established incident response protocol.
Cici4d does not retain your personal data indefinitely. Retention periods are determined based on operational needs and applicable legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Records | For as long as the account remains active | Service operation requirements |
| KYC Documents | 5 years after account closure | AML compliance obligations |
| Financial Transaction Records | 7 years after transaction | Financial legal requirements |
| Support Communication Logs | 3 years after last interaction | Dispute resolution |
| Technical Data & Access Logs | 90 days | Security & fraud detection |
| Marketing Data (with consent) | Until consent is withdrawn | Based on your consent |
After the retention period expires, your personal data will be securely deleted or anonymised in accordance with our established data disposal procedures.
As a data subject, you have the following rights regarding your personal data held by cici4d. You may submit a request to exercise any of these rights by contacting our privacy team through the support channels listed below:
You have the right to request a copy of all personal data we hold about you, including information on how it is used.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
In certain circumstances, you may request the deletion of your personal data, subject to legal obligations that prevent immediate removal.
You may request that we restrict the processing of your personal data in circumstances where the accuracy of the data or the legitimacy of the processing is in dispute.
You have the right to receive your personal data in a structured, machine-readable format, or to request its transfer to another data controller.
You may object to the processing of your personal data for direct marketing purposes at any time. We will cease such processing immediately.
Cici4d will respond to all data rights requests within 30 calendar days of receipt. For complex requests, this period may be extended by up to 60 days with prior notification. No fees are charged for reasonable requests.
The cici4d platform uses cookies and similar tracking technologies to enhance your experience, maintain secure login sessions, and collect usage analytics that help us improve our services.
The types of cookies used by cici4d are as follows:
You can control and manage cookies through your browser settings at any time. However, disabling essential cookies may affect platform functionality and the security of your account.
In the course of its operations, cici4d may need to transfer your personal data to servers or service providers located outside Malaysia. Such transfers are carried out only when necessary and are always accompanied by adequate safeguards.
Cici4d ensures that any cross-border data transfers are carried out with protections equivalent to local data protection standards, through the following mechanisms:
Cici4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version of the Privacy Policy will always be available on this page with a clear update date.
For changes deemed material — such as changes to the types of data collected, new processing purposes, or changes to user rights — cici4d will notify you by email or in-platform notification at least 14 days before the changes take effect.
Continued use of the cici4d platform after notification of changes constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to stop using the platform and close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cici4d handles your personal data, please contact our privacy team through the following channels:
Our team will handle your inquiry with full attention and respond within a reasonable timeframe. We are committed to resolving every privacy concern transparently and professionally.
We do more than comply with the law — we invest in the infrastructure and policies that genuinely protect your privacy as a cici4d member.
Every byte of data transmitted between your device and cici4d's servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions and banks worldwide.
Cici4d has never and will never sell, rent, or exchange your personal data with any third party for their commercial purposes. Your data belongs to you — not to us as a business asset.
Cici4d's KYC verification process uses a certified identity verification system with end-to-end encryption. Your identification documents are processed securely and stored in encrypted form.
Cici4d's security system monitors account activity in real time, 24 hours a day, 7 days a week. Any suspicious or unusual access will be blocked and you will be notified immediately.
Cici4d conducts regular privacy and security compliance audits by certified independent auditors. Audit findings are used for continuous improvement of our data protection practices.
You have full control over your personal data. Through your account settings, you can update your information, manage communication preferences, and submit data rights requests at any time.